Understanding Rooms To Go Online Return Policy In 2023

March 31, 2023 Post a Comment

Introduction

Rooms To Go is a popular furniture retail company that offers a wide range of furniture and home decor products. With the convenience of online shopping, customers can now easily purchase furniture from the comfort of their homes. However, with online shopping comes the need for a reliable return policy. In this article, we will discuss the Rooms To Go online return policy in 2023.

Return Policy Overview

Rooms To Go offers a 30-day return policy for online purchases. This means that customers have 30 days from the date of delivery to return their items. The items must be in their original packaging and in new condition to be eligible for a return. However, there are some exceptions to this policy.

Exceptions to the Return Policy

There are certain items that cannot be returned to Rooms To Go. These include clearance items, personalized items, and items that have been assembled or modified in any way. Additionally, mattresses and box springs cannot be returned once they have been removed from their original packaging due to health and safety concerns.

How to Initiate a Return

To initiate a return, customers can contact the Rooms To Go customer service team via phone or email. The customer service team will provide instructions on how to return the item and issue a return authorization number. Once the item has been received and inspected, a refund will be issued to the original form of payment.

Shipping and Handling Fees

If a customer decides to return an item, they are responsible for the shipping and handling fees. However, if the item was damaged during shipping or is defective, Rooms To Go will cover the shipping and handling fees.

Exchanges

If a customer wishes to exchange an item, they can contact the Rooms To Go customer service team to initiate the exchange process. The customer service team will provide instructions on how to return the item and issue a return authorization number. Once the item has been received and inspected, the new item will be shipped to the customer.

Conclusion

The Rooms To Go online return policy in 2023 offers customers a convenient way to return or exchange items. However, it is important to understand the policy and any exceptions before making a purchase. By following the guidelines outlined in this article, customers can have a hassle-free return or exchange experience.